Terms Of Business


Crafty Creations believe in offering a standard of service that we can be proud of and our customers are entirely satisfied with.

Care is taken to ensure accuracy of pricing and specifications, these are subject to change without notice.  Upon receipt of your order we will confirm with you the total price and the timescale for delivery.

A deposit is required and is non-refundable unless Crafty Creations cannot honour the order or specified timescale agreed.

Non-personalised products can be returned within 7 days if they are not suitable, broken or faulty.

Personalised products can only be returned within 7 days if they are broken or faulty.

If a product is returned due to non-suitability it is at the customers expense.  It must be returned in an undamaged condition. 

We will however refund the costs of the return if the product is faulty or broken.

We can make alterations to products according to your specifications within reason and upon mutual agreement.  There will be an additional charge to the one advertised for this which will be confirmed at the time of order.

Colours used can vary in shade according to supply or limitations of image quality. If this is a concern for you then ensure you view the products in person before you place an order.

Crafty Creations products are not suitable for children under the age of three.  We make every effort to make the toys safe, we therefore cannot be responsible for injury, damage, loss or claim that arises from use of our products.

There is a postage and packaging charge on any products not collected.